Assistive Technology Lab Assistant
UCCS Information Technology
- Engineered a Python-based auditing tool integrated into the university LMS to verify closed captioning availability, improving auditing efficiency and accessibility support.
- Designed and maintained Windows images for assistive technology lab systems with specialized software (JAWS, NVDA, Dragon Naturally Speaking, Read & Write) to expand access to academic accommodations.
- Administered and optimized limited-availability software licences, ensuring continuous access for registered students and minimizing service contention.
- Delivered specialized training and technical support for accessibility tools and general computer support for registered students.
- Provide on demand support for technical issues within the university testing center to ensure consistent service and minimize downtime.
- Evaluated and tested academic and assistive technology software for accessibility compliance, assisting with configuration to meet individual student needs.
- Authored step-by-step guides and FAQs for assistive technology workflows, accelerating onboarding and reducing repeat support requests.
- Served as Digital Accessibility Student Advisor, collaborating on campus audits to align with WCAG 2.1 guidelines.